Terms and Conditions
A New Age Phoenix
Please read these Terms and Conditions carefully before using anewagephoenix.com (the "Site"). By visiting, browsing, or making a purchase, you agree to be bound by these Terms, our Privacy Policy, Shipping Policy, and Return Policy. If you do not agree, please do not use our site.
Last Updated: November 1, 2026
1. Acceptance of Terms
These Terms apply to all visitors, users, and customers of A New Age Phoenix. You must be at least 18 years old—or the age of majority in your location, if higher—to make a purchase or create an account. Browsing the site is open to everyone.
By using the Site, you confirm that you meet this requirement and accept these Terms in full.
2. Use of Our Site
Your Account
If you create an account with us, you are responsible for keeping your login details confidential and for all activity that occurs under your account. Please ensure that the information you provide is accurate and up to date. If you suspect unauthorized access to your account, contact us immediately.
What You May Not Do
We ask that you use our site responsibly. The following are not permitted:
- Using the Site for any illegal purpose or in violation of applicable laws
- Infringing on anyone's intellectual property rights
- Transmitting harmful code, viruses, or malware
- Attempting to gain unauthorized access to our systems or other users' accounts
- Harassing, threatening, or harming other users
- Using bots, scrapers, or other automated tools without our written permission
- Reselling our products for commercial purposes without prior authorization
3. Products and Pricing
Product Information
We do our best to describe our products accurately, but we cannot guarantee that every description, image, or price is completely error-free. Colors in photos may differ slightly from the actual product. All items are subject to availability, and we reserve the right to limit quantities or discontinue products at any time.
Pricing
All prices are listed in U.S. dollars and are subject to change without notice. Sale prices are valid while supplies last.
If a product is listed at an incorrect price due to a typographical or system error:
- We will contact you before processing your order.
- You may accept the correct price or cancel your order.
- We reserve the right to cancel orders affected by pricing errors.
4. Payment
Accepted Methods
We accept all major credit cards and PayPal. All transactions are processed securely using encrypted connections (HTTPS) and PCI-DSS-compliant systems. Your payment details are handled safely.
Payment Authorization
By completing a purchase, you confirm that you are authorized to use the payment method provided and agree to pay all charges, including applicable taxes and shipping fees.
Payment Issues
We understand that payment issues can happen. If you have a question about a charge or a problem with your order, please contact us first so we can help. Nothing in these Terms limits any rights you may have under applicable law to dispute a transaction with your payment provider.
Failed payments may result in order cancellation.
5. Sales Tax
Florida sales tax will be applied to all orders delivered within the State of Florida, as required by law. For orders shipped to other U.S. states or internationally, you are responsible for any applicable state, local, or customs taxes and fees.
6. Shipping
Shipping charges, estimated delivery times, destination availability, order-weight limits, split shipments, and international shipping terms are described in our Shipping Policy. Please review that policy before ordering.
Orders are generally prepared and handed to the carrier within 3–4 business days. U.S. delivery typically takes 7–10 business days in total. U.S. orders of $99 or more qualify for free shipping, subject to the terms in our Shipping Policy.
Shipping charges are calculated at checkout based on the total weight of your order and its destination.
7. Order Cancellations
Please contact us as soon as possible if you wish to cancel an order. We will check its fulfillment status and let you know whether cancellation is possible. Once an order has shipped, it cannot be canceled. Please follow our Return Policy after delivery.
These provisions do not limit cancellation or refund rights available under applicable law.
8. Returns and Refunds
Returns, return authorization requirements, damaged or missing items, refund arrangements, and nonreturnable items are addressed in our Return Policy. Please contact us before returning an item.
9. Backorders and Out-of-Stock Items
If an item becomes unavailable after you place your order, we will notify you.
For U.S. orders, available items may ship separately at no additional shipping charge. If an unavailable item cannot ship within the promised timeframe, we will provide information about the delay and your options to wait or cancel for a refund, as required by applicable law.
For international orders, unavailable items will be canceled and refunded, and the remaining items will ship without them. Please see our Shipping Policy for additional details.
Store credit is never substituted for a refund owed on unshipped or canceled merchandise.
10. Metaphysical Products Disclaimer
Our products are offered for spiritual, decorative, ritual, and personal use. We do not guarantee spiritual, supernatural, or personal outcomes.
Product descriptions are not medical advice. Our products are not intended to diagnose, treat, cure, or prevent disease, nor do they replace professional medical, psychological, legal, or financial advice. Please follow all product instructions, warnings, and safety precautions.
11. Intellectual Property
Everything on this Site—including text, images, logos, product descriptions, and graphics—is owned by A New Age Phoenix or our licensors and is protected by copyright and trademark law.
You may:
- View and print content for your own personal, noncommercial use
- Share product links on social media
You may not:
- Copy, reproduce, or distribute our content for commercial purposes
- Modify or create derivative works from our content
- Remove any copyright or trademark notices
- Use our name, logo, or trademarks without written permission
12. Reviews and User-Generated Content
We love hearing from our customers. If you submit a review, photo, or comment on our Site, you grant us a nonexclusive, worldwide, royalty-free license to use, display, and share that content.
By submitting content, you confirm that it is your own original work, that it is accurate, that it does not infringe on anyone else's rights, and that it does not contain offensive or unlawful material. We reserve the right to remove any content at our discretion.
13. Privacy and Your Data
Our Privacy Policy explains how we collect, use, and share personal information and describes the privacy choices available to you.
14. International Orders
We are happy to ship internationally. However, if you are ordering from outside the United States, please keep in mind that you are responsible for:
- Understanding and complying with your local import laws and any restrictions that apply to the items you are ordering
- All customs duties, taxes, and brokerage fees charged by your country
Some metaphysical items may be restricted in certain countries. Please research your local laws before placing an order. See our Shipping Policy for additional details.
15. Limitation of Liability
To the fullest extent permitted by law, A New Age Phoenix will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products. In any case, our total liability to you will not exceed the amount you paid for the product in question.
We also cannot guarantee that the Site will be available at all times or completely free of errors.
Please note that some jurisdictions do not allow certain liability limitations, so these limitations may not apply to you in full.
16. Indemnification
By using the Site, you agree to indemnify and hold harmless A New Age Phoenix, its owners, employees, and agents from any claims, damages, losses, or expenses—including legal fees—arising from your misuse of a product, your violation of these Terms, or your infringement of any third-party rights.
17. Dispute Resolution
Let's Talk First
If something goes wrong, we would always prefer to resolve it together before any legal action is taken. Please contact us at info@anewagephoenix.com and give us the opportunity to make it right.
Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law provisions. Any disputes that cannot be resolved informally will be handled in the courts of Pinellas County, Florida.
18. Changes to These Terms
We may update these Terms from time to time as our business evolves or as the law requires. The "Last Updated" date indicates when these Terms were most recently revised. We will provide additional notice where required.
Your continued use of the Site after any changes means you accept the updated Terms. We encourage you to check back periodically.
19. Severability
If any part of these Terms is found to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms will continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and A New Age Phoenix regarding your use of the Site. They replace any prior agreements or understandings on this subject.
21. Get in Touch
Have questions about these Terms? We are easy to reach:
A New Age Phoenix
Email: info@anewagephoenix.com
Phone: 1-727-859-7073
Address: Dunedin, FL
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
We typically respond within 24 hours on business days.
By using anewagephoenix.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.